Refund policy

When you are refunded

• The forge fails twice. If Finery cannot forge a paid Idea, you can try again. If the second try fails too, the Idea is refunded in full, automatically. You do not need to ask.
• You ask before forging starts. Until you press Forge (or your assistant forges the Idea), you can ask for a full refund.
• An Idea paid with a credit fails twice. The credit goes back to your Organisation, automatically, instead of money. The Idea then shows as refunded, and the credit can forge another Idea.
• You ask about a credit pack none of whose credits has been spent. The pack is refunded in full and its credits are removed. Once a credit has been spent, the pack is not refunded, but each unspent credit stays yours.
• You are charged twice for one Idea. If one Idea is paid twice, for example from two checkout tabs, or with a credit and by its payment link, the payment by link is refunded in full, automatically.

When there is no refund

Once the Results are delivered there is no refund: the service you paid for has been provided. Using up the rounds, or disagreeing with the Results, is not a reason for a refund.

This never takes away a right you have as a consumer, such as a remedy when digital content or a digital service is faulty.

How a refund is paid

Refunds go back to the card or wallet you paid with, through Stripe, for the full amount including tax. The Idea then shows as refunded and cannot be forged. Your bank may take several days to show the money.

A credit that comes back shows in Your Ideas at once, in the same balance.

How to ask

Say which Idea it is, from the link you paid or the Idea's name, and the email you paid with.

The contact address is still to be published. Until it is, ask through Link support for anything about a payment.

You can also ask Link support, which handles purchases sold through Link, Stripe's checkout.